Privacy Policy

Udyom Bharat is a private digital services platform that helps customers understand, prepare and complete applications for various documentation and citizen-related services.

This Privacy Policy explains how information is collected and processed when you visit or use the Udyom Bharat website, submit an application, upload documents, make a payment, create an account or contact us.

By using our website or submitting information through our services, you acknowledge that you have read and understood this Privacy Policy.

Depending on the service selected by you, we may collect information necessary to prepare and process your application.

A. Personal Information

• Full name
• Mobile number
• Email address
• Date of birth
• Gender
• Father, mother or spouse name
• Residential and correspondence address
• City, district and state
• PIN code

B. Identity and Government-Service Information

• Aadhaar-related information
• PAN-related information
• Voter-related information
• Driving licence-related information
• Learner licence-related information
• Vehicle registration information
• Chassis or engine details where required for a service
• Business and Udyam registration information
• Other information required for the selected service

C. Documents Uploaded by You

Depending on the service, you may be asked to upload documents such as identity proof, address proof, date-of-birth proof, licence documents, registration documents or other supporting documents.

We request only documents that are reasonably required for the selected service and application process.

When you make a payment through our website, payment processing may be handled by an authorised third-party payment service provider.

Udyom Bharat does not intend to store your complete card number, CVV, UPI PIN or banking password on its own servers.

Payment-related information such as transaction status, payment reference, order information and payment identifiers may be received or stored for application processing, reconciliation, customer support, accounting and dispute resolution.

We may use collected information for purposes including:

• Creating and managing your service application
• Verifying information provided by you
• Preparing documents and application details
• Providing service assistance
• Processing uploaded documents
• Communicating application status
• Providing customer support
• Processing and confirming payments
• Preventing fraud, misuse and unauthorised activity
• Maintaining application records
• Improving website functionality and services
• Meeting applicable legal or regulatory requirements
• Responding to lawful requests from competent authorities

We process personal information only for lawful and specified purposes, including where you provide consent or where processing is otherwise permitted by applicable law.

Where consent is required, you may be asked to provide consent before submitting information or documents.

You should provide only information that is accurate, complete and relevant to your application.

We do not sell your personal information as a commercial product.

Information may be shared when reasonably necessary with authorised service providers, payment processors, technology providers, professional service providers or other parties involved in providing the requested service.

Information may also be disclosed where required or permitted by applicable law, legal process, court order or a lawful request from a competent authority.

Some services may require interaction with government portals, authorised service providers or other third-party platforms.

Such websites may have their own privacy policies and terms. You should review the applicable policies of those third parties before submitting information directly to them.

Udyom Bharat is not responsible for the independent privacy practices, security policies or processing activities of third-party websites.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Users should also protect their passwords, OTPs and account credentials and should not share them with unauthorised persons.

Documents submitted by users may contain sensitive personal information. Such documents are used for the service and application purposes for which they were submitted.

Users should ensure that documents uploaded to the platform belong to them or that they are legally authorised to submit those documents.

We retain information only for as long as reasonably necessary for the purposes for which it was collected, including application processing, customer support, accounting, record-keeping, dispute resolution, fraud prevention and compliance with applicable legal obligations.

Retention periods may vary depending on the type of service, transaction and applicable legal requirements.

Subject to applicable law and the manner prescribed by law, users may have rights relating to their personal data, including the ability to request information regarding processing, request correction of inaccurate information and exercise other rights available under applicable data-protection law.

Requests may be made through our designated support or grievance contact details.

You are responsible for ensuring that information and documents submitted through Udyom Bharat are accurate, complete and authentic.

We are not responsible for delays, rejection or incorrect processing caused by inaccurate, incomplete, misleading or fraudulent information submitted by a user.

Our website may use cookies, local storage, session storage and similar technologies to provide essential functionality, maintain sessions, remember application information and improve website performance.

Technical information such as browser type, device information, IP address, pages visited and basic usage information may be processed where necessary for security, analytics or service functionality.

By submitting an application or contacting Udyom Bharat, you may receive service-related communications such as application confirmations, payment updates, document requests, status updates and customer-support messages.

Service-related communications may be necessary to complete or manage your application.

Our services are not intentionally designed to collect personal information directly from children without appropriate authorisation where such authorisation is required by law.

If you believe that information belonging to a child has been submitted improperly, please contact us so that the matter can be reviewed.

We may process and retain information necessary to investigate suspected fraud, misuse, unauthorised access, document manipulation, payment disputes or other prohibited activities.

Where appropriate, information may be disclosed to competent authorities or service providers.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable legal requirements.

The updated version will be published on this page with a revised “Last Updated” date.