Terms & Conditions

Udyom Bharat is a private digital service-assistance platform that provides assistance with various documentation, application and citizen-related services.

Udyom Bharat is not a government department, government authority, statutory body or government-owned website.

Our role may include assisting customers with application preparation, document collection, submission assistance, application tracking and related support, depending on the service selected.

By accessing, browsing or using the Udyom Bharat website, you agree to be bound by these Terms & Conditions, our Privacy Policy and other applicable policies displayed on the website.

If you do not agree with these Terms, please do not use the website or purchase our services.

You must provide information that is accurate and truthful when using our services.

Where a service is subject to age, eligibility, residency, documentation or other requirements imposed by a competent authority, the customer is responsible for meeting those requirements.

If you are submitting information on behalf of another person, you confirm that you are authorised to do so.

Udyom Bharat provides digital assistance and facilitation services. Depending on the selected service, assistance may include:

• Application form assistance
• Document collection and checking
• Application submission assistance
• Payment assistance
• Application status support
• Customer communication and follow-up
• General guidance relating to the selected service

The exact scope of a service depends on the service description displayed on the website at the time of purchase.

Udyom Bharat does not represent itself as an official government website or government department.

Where our services relate to a government department or government process, we provide private assistance for the customer's convenience.

Customers should independently verify official government requirements and information where necessary.

Customers are responsible for providing correct, complete and up-to-date information.

Udyom Bharat may rely on the information and documents provided by the customer when preparing or processing an application.

If incorrect information is provided, any resulting delay, rejection, correction requirement or additional cost may be the responsibility of the customer.

Customers must provide genuine, valid and legally obtained documents.

Customers must not upload forged, altered, stolen or fraudulent documents.

Udyom Bharat reserves the right to refuse assistance where there is a reasonable concern regarding document authenticity, misuse, fraud or unlawful activity.

After an application is submitted, Udyom Bharat may review the information and documents provided by the customer before proceeding with the service.

Additional information or documents may be requested if required for the selected service.

Processing times displayed on the website are indicative and may vary because of government processing, verification, documentation issues, technical issues or circumstances outside our reasonable control.

The applicable service fee will be displayed on the website before the customer completes the payment.

Unless specifically stated otherwise, the service fee charged by Udyom Bharat is for our digital assistance and facilitation service.

Any official government fee, statutory charge, transportation charge, third-party fee or other external charge, where applicable, will be handled according to the relevant service terms and will not automatically be considered part of our service fee.

Payments may be processed through authorised third-party payment gateways.

Customers must provide accurate payment information and must not attempt fraudulent or unauthorised transactions.

A service application may remain in a payment-pending state until successful payment confirmation is received.

Refund eligibility depends on the nature and stage of the service and is subject to the Udyom Bharat Refund & Cancellation Policy.

Customers should review the Refund & Cancellation Policy before purchasing a service.

Where a service has already been processed, submitted, reviewed or substantial work has commenced, the customer may not automatically be entitled to a full refund.

Any refund approved by Udyom Bharat will be processed according to the applicable refund policy and payment-provider timelines.

Customers agree to:

• Provide accurate information
• Provide genuine documents
• Respond to document or information requests
• Keep account credentials confidential
• Use the website only for lawful purposes
• Not misuse the application system
• Not attempt unauthorised access
• Not submit fraudulent applications

You must not use the website to:

• Submit fraudulent or forged documents
• Impersonate another person
• Provide false information
• Attempt unauthorised system access
• Distribute malware or malicious code
• Interfere with website operations
• Attempt to bypass security controls
• Use our services for unlawful purposes

Some services may involve third-party websites, government portals, payment gateways, delivery partners, verification providers or other external service providers.

Third-party services may operate under their own terms, conditions and privacy policies.

Udyom Bharat does not control the independent operation, availability or policies of third-party platforms.

We will make reasonable efforts to provide services within the indicative timelines displayed on the website.

However, delays may occur because of government authorities, third-party platforms, payment gateways, technical failures, document verification, customer delays, public holidays or other circumstances outside our reasonable control.

Udyom Bharat does not guarantee that every application will be approved, accepted or issued by the relevant authority.

We also do not guarantee that an application will result in a particular government decision.

Our responsibility is limited to providing the assistance and facilitation service purchased by the customer, subject to the applicable service description.

The Udyom Bharat name, logo, website design, text, graphics, software, interface elements and other original content are protected by applicable intellectual-property laws.

You may not reproduce, copy, modify, distribute, sell or exploit our website content without prior written permission, except where permitted by law.

We aim to keep the website available and functional but do not guarantee uninterrupted or error-free availability.

The website may occasionally be unavailable because of maintenance, upgrades, technical problems, security incidents or circumstances outside our control.

To the extent permitted by applicable law, Udyom Bharat will not be responsible for losses arising solely from:

• Incorrect information submitted by the customer
• Fraudulent or invalid documents submitted by the customer
• Government rejection or delay
• Third-party website or service failure
• Payment gateway interruption
• Events outside our reasonable control

Nothing in these Terms is intended to exclude any liability that cannot lawfully be excluded under applicable law.

Udyom Bharat may suspend or terminate access to an account or service where there is reasonable evidence of fraud, misuse, unlawful activity, security concerns or violation of these Terms.

Where appropriate, customers may be informed about the reason for such action, subject to legal, security or operational considerations.

The collection and processing of personal information is governed by our Privacy Policy.

By using our services, you acknowledge that you have reviewed our Privacy Policy.

Udyom Bharat may update these Terms & Conditions when necessary because of changes to our services, business practices, technology or applicable laws.

The latest version will be published on this page with the updated date.

These Terms shall be governed by the laws applicable in India.

Subject to applicable law, disputes relating to the services or these Terms shall be subject to the jurisdiction of the appropriate courts having jurisdiction over the applicable business location.

The final jurisdiction clause should be reviewed and customised according to the actual legal entity and registered/principal business address of Udyom Bharat before launch.