Refund & Cancellation Policy

Udyom Bharat provides private digital service-assistance and facilitation services. This Refund & Cancellation Policy applies to payments made for services purchased through the Udyom Bharat website.

By making a payment, the customer acknowledges and agrees to this policy along with the Terms & Conditions.

The applicable service fee is displayed to the customer before payment.

The fee may cover activities such as application assistance, document review, data entry, application preparation, submission assistance, customer support and related digital facilitation.

The amount paid to Udyom Bharat for its assistance service should not be treated as a guarantee of approval or issuance by any government department or other competent authority.

A customer may contact Udyom Bharat to request cancellation as soon as possible after making a payment.

If the service has not yet been started and no substantial work has been performed, the cancellation request may be considered for a refund.

Approval of such a refund will depend on the actual processing status of the application and the nature of the service.

Once Udyom Bharat has started substantial work on an application, including document review, data entry, application preparation, submission assistance or other service-related work, the payment may become non-refundable in whole or in part.

Each cancellation request may be reviewed based on the actual stage of the application.

Udyom Bharat does not guarantee approval, acceptance or issuance of any government document, registration, certificate, licence, number plate or other official service.

Rejection, delay or non-issuance by a government department or competent authority does not automatically make the Udyom Bharat service fee refundable where the agreed assistance has already been provided.

If an application fails because of an error attributable to Udyom Bharat, the matter may be reviewed and an appropriate remedy may be considered based on the circumstances.

Customers are responsible for providing accurate information and genuine documents.

Refunds may not be available where an application cannot be processed because the customer provided incorrect, incomplete, expired, misleading or invalid information or documents.

If the same service payment is accidentally charged more than once for the same application, the customer should contact us with the relevant transaction details.

After verification, an eligible duplicate payment may be refunded through the applicable payment channel.

If money is deducted from the customer's bank account but the payment is not successfully confirmed by our system, the transaction may be treated as a failed or pending payment until verification is completed.

Customers should avoid making repeated payments until the transaction status has been checked where a payment appears pending.

Bank and payment-gateway processing timelines may vary.

To request a refund or cancellation, the customer should contact Udyom Bharat using the official support email.

Every refund request may be reviewed against the application status, payment status, work already performed and the reason provided by the customer.

Additional information may be requested where necessary to verify the transaction.

Once a refund is approved, it will normally be initiated through the payment method or payment channel used for the original transaction, wherever technically possible.

The time taken for the amount to appear in the customer's bank account or payment instrument may depend on the payment gateway, bank or financial institution.

Where a payment gateway, bank or third-party provider imposes non-recoverable transaction charges, the treatment of such charges may depend on the circumstances of the refund and the applicable law.

Any deduction, where applicable, will be communicated to the customer before processing the refund where reasonably possible.

A customer may request cancellation, but cancellation does not automatically create a right to a refund after substantial service work has been completed.

This includes situations where a customer changes their mind, becomes unavailable or decides not to continue after the service process has already started.

Subject to applicable law, a refund may generally not be available where:

• The application has already been substantially processed.
• The application has already been submitted.
• The customer provided incorrect or incomplete information.
• The customer submitted invalid or fraudulent documents.
• The relevant authority rejected the application for reasons attributable to the customer.
• The customer failed to provide required information or documents within a reasonable time.
• The customer simply changed their mind after the service had already been performed.

If Udyom Bharat is unable to provide the purchased service due to a failure directly attributable to Udyom Bharat, the customer may contact support for review.

Depending on the circumstances, Udyom Bharat may provide a correction, re-processing, partial refund or full refund where appropriate and legally permissible.

Udyom Bharat is not responsible for delays caused by government authorities, government portals, payment gateways, banks, technical outages, third-party service providers or other events outside our reasonable control.

Such delays do not automatically create an entitlement to a refund where Udyom Bharat has already provided the purchased assistance.

Customers should first contact Udyom Bharat regarding a payment dispute so that the transaction can be investigated.

Udyom Bharat may request transaction details or other information necessary to investigate the dispute.

Refund requests involving false information, manipulated transaction records, fraudulent claims or other misuse may be rejected and may be investigated further.

Udyom Bharat may update this Refund & Cancellation Policy from time to time to reflect changes in services, payment processes, business practices or applicable legal requirements.

The latest version will be published on this page with the updated date.